The price of our floor was an enormous monetary choice for my relatives, And that i really feel I've obtained no wherever close to that degree of customer care from Empire.
My sister in legislation drove in excess of soon after I left the 2 installers in my home “By yourself” for 25 minutes, which wound up being a giant blunder. My Pet dog was locked in the rest room and also a candle was damaged with glass around. I had explained to the installer that I couldn't do just about anything about my Doggy and not to make use of the garage to go out and in, so he advised my sister in legislation that the Doggy stored seeking to get out via garage.
We realize your annoyance, and wish to additional support you. Unfortunately, we’re struggling to locate your account with the data presented. Be sure to e-mail us at customersupport@ empire-today.com with both your account and call data, so we will comply with up along with you.
We apologize for your personal practical experience and regret to listen to that you simply had been unsatisfied. We’ll be even more investigating your concerns, and we’ll be in contact with you soon.
We have an understanding of your irritation, and we’re sorry to recognize that you were being inconvenienced by these difficulties. We’ll additional investigate your considerations, and we’ll be in contact with you before long.
July thirteen, 2018 at twelve:forty pm Wow, I want to say Another phrases that I’m emotion but that might only let you feel that I am some un-educated donkey’s driving. I've experienced calls all 7 days pertaining to my appt. today, confirming it absolutely was going to occur. My spouse and I needed to go ahead and take working day off operate and obtained up at 4:thirty am to filter out almost everything in our grasp Bed room and also a spare place, so we might have carpet installed today. We concluded transferring all the things all over eight:00am. at eight:50am I used to be contacting customer service for the reason that I hadn’t listened to from anyone nevertheless. Whilst I used to be on hold, I received a connect with from customer support stating they did not have enough installers do comprehensive our install today. Every little thing we possess that was in four rooms is now shoved into 2 rooms. I can Dwell using this method for the time it would get them to setup carpet in two rooms but now not than that.
This is simply not how we want installations to go, and we’re concerned about your knowledge. Be sure to write to us at customersupport at empire-today.com with each your account and speak to facts, and mention Headquarters in the subject line so we are able to focus on this further more.
Thank goodness just water and not squander h2o but attempting to get EmpireToday to repair it, excuses, excuses and EXCUSES.
Right after demonstrating him the paperwork instructed me to remove the floor and a price to me, and stating there was no way I had been shelling out added funds, he agreed to fix the challenge. Installers did what they might on day one and measured for resources to mend and complete on day two.
We regret to listen to that the issues have not been fixed, and guarantee you that we take matters including these very seriously. We’ll be following up with you Soon to learn more.
Thank you for earning us aware about this subject. We’ll be in contact with you shortly to reply your Bill concerns.
A firm as massive as yours plus the advertising dollars you devote, here treatment need to be taken in customer care plus the people today you employ the service of to setup.
00”, In addition they asked me to get rid of my home furniture. I said no and I obtained upset, so she stated she will do it for $349.00. So I claimed ok to that price tag, Additionally they reported that they're going to also transfer the household furniture to fix the challenge so I claimed ok. I waited; i acquired conformation over the cell phone that somebody are going to be in my residence to repair my carpet. Not website one person showed up whatsoever, so I identified as “Empire today” once again and so they rescheduled a fresh appointment to obtain the perform carried out. Whilst over the phone I requested them why somebody didn’t come and I obtained no remedy. The day arrived and once more not a soul showed up to try and do the carpet in my house, so I referred to as yet again and bought a person who was Extremely Impolite. This particular person advised me if I desired my carpet fixed ,I would like to seek out A different organization to get it done simply because they were being not able to deal with my carpet. So following that I requested to talk to your manager And that i followed up with my question “Why must I come across another firm to repair Empire today’s blunder and nonetheless fork out “Empire today” with the funding?” I also explained “why must I obtain Yet another firm to replace my full carpet?” she claimed to me “I am sorry but, we're not able to fix the issue, Get hold of company”.
six:) LVP – Kitchen area region 75sqft: installer attempted to glue current naplock down instead of switch the naplock as was designed to be.